Helpdesk & ITSM integrations for AI agents
The full service-desk and ITSM stack. Triage, route, and resolve across every helpdesk, with a human approving the changes that affect SLAs and production, like a change-request or a bulk reassignment.
Aidbase
Helpdesk & ITSMConnect AI agents to Aidbase, the AI support platform for SaaS startups. Agents query chatbots, add knowledge sources such as crawled sites, transcripts, and uploaded documents, set ticket status and priority, and poll connected email inboxes.
Atera
Helpdesk & ITSMConnect AI agents to Atera, the RMM and PSA platform for MSPs and IT teams. Agents open and route support tickets, manage customers and contacts, and surface device monitoring alerts for escalation.
Daktela
Helpdesk & ITSMConnect AI agents to Daktela, an omnichannel contact center and helpdesk platform. Agents open and resolve tickets, keep contact records in sync, create accounts, and read the activities, queues, and directory behind each conversation.
easiware
Helpdesk & ITSMConnect AI agents to easiware, a French omnichannel customer service and CRM platform. Agents open tickets, post messages, route by competence group, manage webhook subscriptions, and read the response templates and event history behind each case.
FreeScout
Helpdesk & ITSMConnect AI agents to FreeScout, the open source shared inbox help desk. Agents open and reply to conversations, manage threads across mailboxes, tag them, and keep customer records attached.
Freshdesk
Helpdesk & ITSMConnect AI agents to Freshdesk, the Freshworks customer support and helpdesk platform. Agents create and triage tickets, post replies and internal notes, search tickets and contacts, and sync customers as contacts and companies through the Freshdesk REST API v2.
Freshservice
Helpdesk & ITSMConnect AI agents to Freshservice, Freshworks' IT service management platform. Agents automate the full ITSM lifecycle across tickets, changes, problems, releases, CMDB assets, agents, and requesters through the Freshservice API v2.
Groove
Helpdesk & ITSMWork the Groove shared inbox from AI agent workflows. Agents list and triage support conversations, reply to customers, add internal notes, look up contacts, and run raw GraphQL queries against Groove's v2 API for anything the dedicated actions don't cover.
HaloPSA
Helpdesk & ITSMConnect AI agents to HaloPSA, the all-in-one MSP and IT service management (PSA) platform. Agents manage tickets, actions, clients, sites, end users, assets, agents, and invoices across the Halo API.
HappyFox
Helpdesk & ITSMRun HappyFox ticketing from AI agent workflows. Agents create tickets from inbound emails, forms, or chat, post staff and user replies, register contacts, and look up categories and staff to route and attribute tickets automatically.
HappyFox Chat
Helpdesk & ITSMRead live chat data from HappyFox Chat, covering transcripts, offline messages, visitors with full browsing attribution, agents, and canned responses. Agents pull the conversation history a follow-up actually needs.
Help Scout
Helpdesk & ITSMConnect AI agents to Help Scout. Agents create and triage conversations across shared mailboxes, add replies and notes, assign and tag threads, and sync customer records into support queues.
Helpwise
Helpdesk & ITSMConnect AI agents to Helpwise, a shared team inbox from SaaS Labs. Agents read and reply to conversations across inboxes, tag them, keep contact and custom field data current, and pull team reports.
Jitbit Helpdesk
Helpdesk & ITSMConnect AI agents to Jitbit Helpdesk, a ticketing helpdesk available as SaaS or self-hosted. Agents open tickets, post comments, route by category, and keep user and custom field data current.
LiveAgent
Helpdesk & ITSMConnect AI agents to LiveAgent, the multichannel help desk. Agents open, update, and route support tickets, post replies and internal notes into conversations, sync customer contacts, and read agents and departments for rules-based assignment.
Re:amaze
Helpdesk & ITSMHandle customer conversations in Re:amaze from FlowRunner. Agents create conversations from inbound events, post staff or customer replies across channels, keep contacts in sync, and surface knowledge base articles for self-service deflection.
ServiceNow
Helpdesk & ITSMConnect AI agents to ServiceNow's Now Platform. Agents run CRUD operations over the ITSM tables a business user works with, incidents, change requests, problems, requested items, and users, plus a generic Table Record escape hatch for any other table.
SolarWinds Service Desk
Helpdesk & ITSMConnect AI agents to SolarWinds Service Desk, the cloud ITSM platform formerly known as Samanage. Agents create and update incidents, append comments, and look up users, hardware assets, and categories to triage and route tickets.
SupportBee
Helpdesk & ITSMConnect AI agents to SupportBee, an email-based help desk. Agents open tickets, reply to customers, post internal comments, and apply labels to route work, since the connector exposes no direct agent assignment.
SyncroMSP
Helpdesk & ITSMConnect AI agents to SyncroMSP, the all-in-one PSA, RMM, and remote-access platform for managed service providers. Agents manage tickets, customers, contacts, assets, invoices, and RMM alerts from a single flow.
tawk.to
Helpdesk & ITSMConnect AI agents to tawk.to live chat. Agents create support tickets from inbound emails and form submissions, pull chat history for reporting, and list agents and properties to drive assignment and routing logic.
TeamViewer
Helpdesk & ITSMManage TeamViewer remote access from AI agents. Agents keep the Computers & Contacts list organized, provision and offboard company users, and open remote-control service cases with shareable supporter and customer links straight from a helpdesk ticket.
Teamwork Desk
Helpdesk & ITSMConnect AI agents to Teamwork Desk, the shared inbox and ticketing product from Teamwork. Agents open and update tickets, keep customer records current, and read the desk configuration behind routing.
Tiflux
Helpdesk & ITSMConnect AI agents to Tiflux, an IT service management and helpdesk platform. Agents open and resolve tickets end to end, communicate with the requester, and route between desks, stages, and agents.
Zammad
Helpdesk & ITSMConnect AI agents to Zammad, the open-source helpdesk and customer support system. Agents manage tickets, articles, users, organizations, groups, and tags on a self-hosted or hosted Zammad instance over its REST API.
Zendesk
Helpdesk & ITSMConnect AI agents to Zendesk. Agents create, update, search, and comment on tickets, manage end users and organizations, look up agents and groups, and react to tickets being created or updated in real time.
Zoho Desk
Helpdesk & ITSMRun help desk operations in Zoho Desk from AI agents. Agents create, search, assign, update, and close tickets, add comments, send email replies on ticket threads, and maintain the contacts, accounts, agents, and departments behind them.
Connect your helpdesk & itsm stack in minutes
$100 in credits. No card required. Every integration on this page is built and verified against the vendor's official API.