Google Forms

Forms

Process Google Forms responses and manage form structure. Agents create forms, retrieve responses by ID or list, update field configuration, and manage form lifecycle. 9 actions for Google Workspace form workflows.

9 actions available

New hire added to HR system kicks off onboarding workflow

Agent creates pre-populated Google Form link and sends to new employee

Agent calls Get Form Responses List after deadline to retrieve completed form

Agent creates employee record in ERP from form data

Agent provisions software accounts based on role

Agent sends IT setup confirmation to new hire and manager

Low satisfaction scores routed to account manager before CRM log is created

What This Integration Enables

Google Forms integration gives agents the ability to create forms, retrieve submission data, and manage form configuration. For organizations on Google Workspace, this closes the gap between form collection and the operational workflows that should react to form data.

Without FlowRunner

Manual intake coordination HR staff manually send forms, chase completions, and enter data across systems

Disconnected satisfaction tracking Survey scores collected in Forms but never linked to CRM deal records

Slow vendor qualification Procurement manually reviews each vendor survey response and updates records

With FlowRunner

Automated onboarding from form data ERP record and software access provisioned from form submission automatically

Satisfaction scores in the CRM Every survey score logged against the deal in HubSpot within seconds of submission

Auto-scored vendor reviews Qualified vendors added to approved list; exceptions surfaced for human review

Use Case Scenarios

New Employee Onboarding Form

HR uses a Google Form for new employee information collection. When a new hire is added to the HR system, the agent creates a pre-populated onboarding form link and sends it to the new employee. After the deadline, the agent calls Get Form Responses List to retrieve the completed form. It creates the employee record in the ERP, provisions the software accounts, and sends the IT setup confirmation. Onboarding intake is automated end-to-end.

Vendor Qualification Review

A vendor qualification form is sent to potential suppliers. The agent polls Get Form Responses List weekly. New responses are scored against qualification criteria. Qualified vendors are added to Acumatica as approved vendors. Rejected vendors receive an automated email. Vendors requiring additional review are routed to the procurement manager via Slack for a decision.

Customer Satisfaction Tracking

After a project milestone is marked complete in Asana, the agent sends a customer satisfaction survey link via email. When the customer submits, Get Form Response by ID retrieves the specific submission. The score is logged in HubSpot against the deal. If the score is below a threshold, the agent routes an alert to the account manager: "Low satisfaction score from [Customer]. Review response and reach out." High scores trigger a case study request.

Human-in-Loop Highlight

When a form response contains a low satisfaction score or a specific negative keyword, the agent does not process it like a routine submission. It routes the response to the account manager immediately via Slack with the full response content: "Customer [Name] submitted a low satisfaction score for [Project]. Here is their response: [text]. Review and respond before I log this in the CRM?" The manager reviews, responds to the customer directly, then approves the CRM log. Negative feedback gets a human touch.

Agent processes routinely

Detects exception requiring judgment

Clear match Continues automatically

Ambiguous Routes to human via Slack

Human decides

Agent resumes with decision

Agent Capabilities

9 actions

Capabilities

Create Form Creates a new Google Form. Used when agents provision forms for specific workflows: client intake, project kickoff, event registration.
Get Form Details Retrieves the complete structure of a form including all questions and settings. Used when agents need to understand form fields before processing responses.
Get Forms List Returns all forms accessible to the authenticated account. Used in inventory and routing workflows.
Update Form Advanced Modifies form configuration, settings, and question structure. Used when forms need to be updated as workflows evolve.
Delete Field Form Removes a specific field from a form. Used in form maintenance and restructuring workflows.
Delete Form Removes a form. Used in lifecycle and governance workflows.
Change Field Position Reorders fields within a form. Used in form design and optimization workflows.
Get Form Response by ID Retrieves a specific response by its ID. Used when agents need to pull a single submission for targeted processing.
Get Form Responses List Returns all responses for a form. Used in batch processing workflows where all submissions need to be retrieved and processed through downstream systems.